Does it work?
From bullies to gossipmongers, many work environments are toxic but does it impact work productivity and outcome? Does kindness matter in the workplace? Well, researchers and experts say yes! Happier employees are great for business because they tend to work harder for their employer and teams.
Organisations and companies in all industries, including tourism, hospitality, education and banking, thrive to achieve customer satisfaction. These companies believe that customer needs and wants should be considered first, knowing that satisfied customers will keep coming back. Customer retention is what keeps any company afloat in a market full of competitors. That’s the main reason why many businesses invest in customer service training, from to how to deal with difficult customers to solving customers’ problems in order to reach a point where customers not only keep coming back, but also talk positively about how happy they are with the product or service!
These attempts are important but many companies forget that their own employees are customers too! Yes, employees are internal customers.
Happy “internal” customers = happy “external” customers
Companies need not only to understand this fact but they need to build strategies that serve this important goal. Companies with happy and satisfied employees will be able to better serve customers or clients, making them happy and satisfied too!
Companies who take good care of their employees suffer the lowest rates of turnover and consequently save a lot of time, money and effort. Unfortunately, studies show that about 70 per cent of employees are not happy in their current positions! Moreover, the majority of those who quit their jobs don’t quit due to salary considerations, but because of a bad manager or a poor work environment.
Kindness is often seen as weakness but it may in fact be the missing ingredient you need! Practicing kindness in the workplace goes a long way for everyone involved. Not only does it result in happier, more engaged employees, but businesses benefit from lower employee absenteeism rates and enhanced productivity.
So if you haven’t embraced kindness as part of your corporate culture, now is the time to create a workplace centred on kindness, empathy and respect.
How can “kindness” be part of your organisational culture?
Increasing employees’ engagement and encouraging employees to express their opinions and initiatives. An engaged employee is a happy and a committed employee
Rejecting anything that creates a toxic environment, such as gossip! Instead, nurture an environment where people respect and support each other
Showing empathy and putting yourself in your boss or employee’s shoes. Businesses that understand empathy in the workplace produce driven employees that stick around
Assigning clear roles and responsibilities; there is nothing worse than a task undone because everyone thinks it’s someone else’s responsibility
Building motivated teams is essential for everyone to do his or her best. Employees work harder when their efforts are appreciated
An environment that fosters kindness can only be achieved by being fair. Biased behaviours can be destructive to employees’ relationships as well as to the employee-management relationship
How to practice kindness at work
Pitch-in: When colleagues are facing tight deadlines and piles of work, offer to help
Be an encourager: Share encouraging words with your colleagues to help them navigate the challenges and frustrations of the day
Share information: Be a team player. This seems obvious but the reality of workplaces is often the opposite with employees consistently withholding critical information in order to get ahead at the expense of others